OUR REFUND AND RETURNS POLICY
RETURNS CANCELLATION & REFUNDS
Most all items are eligible for our 30-days refund policy. If your product is faulty, damaged, or missing parts on arrival, you can send it back to us for a refund or item exchange within 30-days of receiving it. Please note, customers are responsible for the cost of return shipping. The return shipping amount will be deducted from the refund issued.
An unpacking inspection is required before you sign for it. If you are not able to unpack the goods at the first time, an unboxing video is highly recommended to prove any shipping damage. If a bike or scooter or any item has a minor cosmetic issue (such as a scratch, or chip on the paint), we will attempt to come to a reasonable discount but this is not grounds for warranty replacement or for a return once you signed for it.
Time frame for refunds:
Refunds may take up 1-2 weeks to be shipped back to our supplier and then an additional 1-2 business days to process once we have inspected your product.
How to contact us for a refund
To start a return, you can send us an email at sales@zippycyclesusa.com. Please Include pictures and a detailed description of the problems your experiencing with your product. If your return is approved & accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Please note the customer is responsible for all return shipping costs.
Eligibility for all refunds
You may return most new, unused items within 30 days of delivery for a full refund of product cost (minus shipping). Because the nature of our items we always start return eligibility from the date of delivery.
To be eligible for a return, your item must be in unused condition, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Before a return is sent, the customer must have written approval from Zippycycles If a customer sends a return without written consent from Zippycycles, a refund will not be issued, and the customer will have to pay shipping to get the item returned or sacrifice the item.
You can always contact us for any return question at sales@zippycyclesusa.com
* To be eligible for a return, your item must be unused and in the same condition you received it.
* It must also be in the original packaging.
* To complete your return, we require a receipt or proof of purchase.
* To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind.
* If you did not receive your item/s 30 days after ordering and have your order number and proof of purchase.
* If you payed full retail price for your item/s.
Order Cancelation Policy
Cancelling your order will incur a fee for changing the address of your order. Customers are responsible for the Change of Address Fee when cancelling an order. The Change of Address Fee will be deducted from the refund issued.